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Privacy Policy

We respect your privacy. Read more about how we protect your data.

Privacy Policy for Living Wells of Hope Africa

Last Updated: February 2026

1. Introduction

Living Wells of Hope Africa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our programs. By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We collect information in various ways to provide and improve our services:

  • Personal Information: This includes your name, email address, phone number, and mailing address provided during donations or volunteer sign-ups.

  • Financial Data: When you donate, payment information is collected through our secure third-party processor, GlobalPay. We do not store full credit card numbers or M-PESA PINs on our servers.

  • Non-Personal Information: We automatically collect data such as IP addresses, browser types, and device information to improve website functionality.

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our water and food aid services.

  • Process donations and send tax receipts or confirmations.

  • Respond to inquiries and provide customer support.

  • Send project updates and newsletters if you have opted in.

4. Sharing & Disclosure of Information

We do not sell or trade your personal information. We may share data in the following circumstances:

  • Service Providers: We share data with trusted partners like GlobalPay and Safaricom (M-PESA) strictly to process transactions.

  • Legal Requirements: If required by law, we may disclose information to comply with legal processes or enforce our policies.

5. Data Security

We implement strict security measures to protect your personal information from unauthorized access or misuse. While we strive for 100% security, no online platform is entirely immune to risks.

6. Your Rights & Choices

As a user, you have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing communications or newsletters.

  • Request a copy of your personal data stored by us.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

  • Organization: Living Wells of Hope Africa

  • Email: info@livingwellsofhopeafrica.org

  • Phone: +254 721 667 710

  • Address: Word Outreach Sanctuary International, P.O. Box 2359 – Nairobi, Kenya